Frequently Asked Questions - Technical Questions

Absolutely. Our technicians are some of the best in the business. They are qualified computer experts but more than that, they excel at providing reliable, trustworthy service through the click of a mouse. Rest assured that our technicians are specially trained to use remote technology to assist you. Many of our technicians are gainfully employed in the IT industry and work for us in their off-hours to supplement their income. We have top-knotch employees who work in the real world.

Easy. We can do everything over the Internet and phone using our remote log-in technology. We are able to access your computer directly, with your permission of course, and fix the problem right before your eyes. It’s fast and secure, and you don’t need to do anything. We take care of solving the problem for you.

No one can. If we are unable to resolve your computer or network problem by troubleshooting, analysis and other repair methods, we still reserve the right to charge you for time spent in an attempt to correct a problem.