Frequently Asked Questions

Absolutely. We use a 256-bit encrypted connection between your computer and our computer. That means no one else can see or interfere with what we are doing. And it means your computer is fixed in the privacy of your own home or office. No need to unhook cables and transport your machine elsewhere, or to let strangers into your home.

Yes. We use a secure payment processor (PayPal) and we send your information directly to them using Secure Socket Layer (SSL) 128-bit encryption. We do not store your credit card information.

Never. Our remote tool automatically revokes all access rights once you terminate the service session. That means no one else, including us, can remotely access your computer without initiating a new session and receiving your permission again. You need to visit our website, join the technical session and allow us to have access to your system. We have no remote access without your interaction.

Yes. All transmissions between our two computers use 256-bit SSL encryption which is the same security level used and trusted by major banking institutions. It is also compliant with HIPAA, Sarbanes-Oxley and other federal, corporate and local legislation.

Certainly. All troubleshooting tools used by our technicians are continuously checked for the presence of malware. These files are transferred to your machine for troubleshooting purposes. All of these tools will be deleted after your service has been completed, unless otherwise stated.

Top secret. Even though we can remotely see your desktop, all we see is a series of dots when you type into the login window. This information is encrypted and saved on your hard drive (and is never transmitted to us) and it can only be used during the active session. Once the session is over, it cannot be used again by us or by anyone else.

Yes. The entire session is logged for both your security and ours.

Never. Every one of our remote PC repair technicians are specially trained to respect your privacy and security as required by our privacy and security policy. If you’re concerned, you can watch and see everything they do.

Absolutely. Our technicians are some of the best in the business. They are qualified computer experts but more than that, they excel at providing reliable, trustworthy service through the click of a mouse. Rest assured that our technicians are specially trained to use remote technology to assist you. Many of our technicians are gainfully employed in the IT industry and work for us in their off-hours to supplement their income. We have top-knotch employees who work in the real world.

Easy. We can do everything over the Internet and phone using our remote log-in technology. We are able to access your computer directly, with your permission of course, and fix the problem right before your eyes. It’s fast and secure, and you don’t need to do anything. We take care of solving the problem for you.

No one can. If we are unable to resolve your computer or network problem by troubleshooting, analysis and other repair methods, we still reserve the right to charge you for time spent in an attempt to correct a problem.

Everything. If you have a computer troubleshooting problem, we can help you. It doesn’t matter if it’s hardware or software related. We can fix your email, get wireless networks up and running, remove viruses and install anti-spyware software, or help with pretty much any other computer problem that may arise. We can even show you how to work your MP3 player. So whether its music, news, information or communication you are after, we will be able to help you.

Again, that depends. We are committed to providing the highest level of service, quickly and securely. Our rates are affordable and competitive, plus you save the time and costs of taking your computer into a repair shop. And, by using our remote technology, your computer is down for the least amount of time possible. Even better, our prices are based on the Service Plan chosen, so you will know your costs before we begin.

That depends. We are committed to solving your computer issues as quickly as possible. We understand your time is valuable and that computer problems eat into your busy day. We are available 7 days a week, 365 days a year to get you up and running as soon as possible.

Nothing. We are the experts at helping computer operators of all skill levels. Whether you are a novice using a first computer or an experienced user with a specific problem, our technicians can help. We won’t talk down to you and we won’t talk over your head. We will talk to you in a way that you can understand and we will fix your computer at the same time.